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QBE Insurance Group Annual Report 2014
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Made possible by QBE

We exist to make it possible for our customers to turn their business ambitions into reality. By working closely with them to understand their specific needs, we can shape a risk management solution that will help them achieve what they need to, without needing to worry about what could happen if things do not go to plan. By applying our deep expertise, delivering the best possible service and finding a way to make things happen, we are building long lasting partnerships with customers in all parts of the world.

Introductionbutton

We exist to make it possible for our customers to turn their business ambitions into reality. By working closely with them to understand their specific needs, we can shape a risk management solution that will help them achieve what they need to, without needing to worry about what could happen if things do not go to plan. By applying our deep expertise, delivering the best possible service and finding a way to make things happen, we are building long lasting partnerships with customers in all parts of the world.

Australian & New Zealand Operations:button

Helping home‑grown go global

QBE provides protection to Australia’s pioneer of portion-sized products, sharing its homemade products with airlines and hotels around the world.

Beerenberg has come a long way since selling its homemade jams from a roadside stall in the Adelaide Hills. A major manufacturer of jams, marmalades and condiments, Beerenberg pioneered the concept of portion serves in Australia; an achievement that now finds the company’s products in 24 countries, on major airlines and in more than 300 hotels.

Beerenberg currently produces 25 million portion foil packs and 11 million portion-size jars each year. With all Beerenberg products being made on their farm, protecting this asset is vital to the success of the company’s business operations. QBE has been insuring the property of this home‑grown business for almost 20 years, as well as providing machinery breakdown, fleet motor, corporate travel, and public and product liability insurance.

Helping home‑grown go global

Emerging Markets – Asia Pacific:button

Launch of QBE Qnect

An innovative online insurance portal that allows direct transactions with agents and brokers.

QBE launched an innovative online insurance portal QBE Qnect in Hong Kong and Singapore which enables brokers and agents to transact insurance directly with QBE. It can provide intermediaries with quick quotes, issue policies, better manage customer portfolios and generate data analytics. Available via desktop, mobile and tablet devices, Qnect meets a rising demand from intermediaries to quote, bind and provide documentation immediately at the point of sale, allowing intermediaries to address customers’ insurance needs at their fingertips.

The introduction of Qnect is in line with the Asia Pacific profitable growth strategy to develop a leading digital platform and product offering for the fast-growing SME commercial customer sector in the Asia Pacific region.

Launch of QBE Qnect

European Operations:button

Protecting the railways

QBE helped ensure the ‘Orange Army’ in Dawlish, south west England, could get the job done.

During a February storm in the seaside town of Dawlish, South West England, the sea wall and railway track were swept away, cutting off Dawlish and surrounding towns from London. As the insurer for Network Rail, QBE sponsored the repair work. A 300-strong Network Rail team known locally as the ‘Orange Army’, due to their distinct uniforms, were deployed. The reconstruction process was complicated with engineers needing to create innovative solutions in the re-building of the sea wall while being hampered by further storm surge. The first passenger boarded at Dawlish Station exactly two months after the initial storm swept through Dawlish.

Protecting the railways

Emerging Markets – Latin America:button

Clearing the air

QBE is drawing on its global capability and knowledge to assist Chile’s construction sector in protecting valuable assets.

Specialist insurance provided by QBE is allowing construction companies in Chile with access to a single insurance package that offers bespoke protection for equipment and mobile plants. When Chile’s biggest wind farm needed to hoist heavy new turbines into place, the largest crane in Latin America was called into service. With its 120-metre‑long beam capable of lifting 1,200 tons, the crane easily lifted the 80-ton units more than 100 metres into the air. Utilising the expertise of our Australian and New Zealand team, QBE Chile provided Mobile Plant cover for the crane. The innovative equipment protection package offered by QBE is the first of its kind in the country.

Clearing the air

North American Operations:button

Helping high flyers

QBE’s skilled underwriting team in North America, which includes former pilots and aviation specialists, creates tailored, one-of-a-kind policies for the aviation industry across the U.S.

Coupled with an award-winning claims service, QBE’s understanding of the specific needs of this important sector has helped its Aviation business create specific policies for some of the country’s leading fixed base operators and flight schools.

With over 30 unique and diverse aeroplanes and helicopters, Flight Research, Inc. – an aircraft upset recovery training school highly specialised in “loss of aircraft control” exercises – relied on QBE underwriters to create an insurance program that matched the uniqueness of their flight operations, from high performance jets to single engine piston models. Working together, QBE and Flight Research Inc, have ensured that pilots are covered when undergoing critical training that ensures the safety of the crew and passengers.

Helping high flyers